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Refund Policy

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Effective Date: 4/1/2025

Thank you for shopping with JANDA Creations. We take pride in the originality and quality of our products — from authentic soccer jerseys to handcrafted and personalized art. Below is our refund and return policy, written to comply with Texas consumer protection laws and ensure transparency for our customers.

All Sales Are Final on Personalized & Custom Products

Due to the made-to-order nature of custom shirts, digital art, wood-burned art, and personalized items, all sales of personalized products are final. These items cannot be returned, refunded, or exchanged unless they arrive damaged or defective.

Original & Vintage Jerseys – Limited Returns

Our jerseys are 100% original. Because of this:

  • All sales are final.

  • We only accept returns or offer refunds in the case of:

    • The wrong item being shipped

If you believe your item qualifies for a return, please contact us at jandacreations2025@gmail.com within 7 days of delivery. Include photos and your order number.

No Returns for Fit or Size Issues

Because our items are often limited stock or vintage, we cannot accept returns based on sizing issues. Please review sizing info or message us before purchasing if unsure.

Order Cancellations

Orders for non-personalized products may be canceled within 24 hours of purchase, provided they have not yet shipped. Custom orders cannot be canceled once production begins.

How to Request a Return or Refund

If you’re eligible for a return or refund:

  • Email us at [jandacreations25@gmail.com] with your name, order number, and reason for return

  • Include photos of any damage or defect

  • If approved, we will send return instructions and process a refund within 5–10 business days of receiving the item

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part (wrong or damaged item).

Legal Compliance (Texas Law)

In accordance with the Texas Deceptive Trade Practices Act (DTPA):

  • We do not misrepresent products or their condition

  • We clearly disclose when items are used or vintage

  • We fulfill our obligations fairly and ethically

JANDA reserves the right to refuse returns that do not comply with the terms outlined here.

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